Spoke with a manager of this location 3 weeks ago when the door to our community mail box was left open by the postman and my package was gone. He told me that he would speak with postman on our route and get back to me as there was another person working on the route that day. He was nice enough on the phone and I appreciate that but it means nothing if you don't keep your word. He never called me back. This is the second time this post office has lost a package of mine, the first time cost me $300.
Tracked packages marked as delivered when they have indeed not been delivered. This has happened many times over the past several years. Security cameras confirm non-delivery or, more frequently, delivery on a future date after date when package was marked as "delivered" in their system. Multiple complaints to postal service result in no action or improvement.
So it completely sucks that I have to pay to replace my mailbox lock when it was broken from the start, BUT I left a note for my mail carrier asking them to please bring my mail from my box to my door if they possibly could because I knew a Christmas present was in my box. The carrier did just that and was super super nice. Thank you guys so much for having such nice carriers!
This is not the closest post office to my home, but it is the one I go to the most. The staff is very friendly and helpful and the supplies are always well stocked. I often ship to other countries and the staff is very good at getting the right customs forms. This is a very busy post office so lunch usually has a crowd, but they also have 3-4 windows open at a time. I have never tried to call the post office- I usually check stuff online or expect to have to go in so I don't know about the other comment.
First off, I mail order very frequently. The times that things are "off or missing" I've been able to call the post office, reach someone (not always the manager) and I have received the assistance I need to solve the problem. This includes looking within the post office, and ALSO includes getting the route person involved (who has contacted me directly to resolve issues). If you think you'll get better than this from any other public service office, good luck. I'm happy with this office!!
United States Postal Service is a US Post Office based in Montgomery Village, Maryland. United States Postal Service is located at 10079 Stedwick Rd, Montgomery Village, MD 20886, USA.
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